REFUND CANCELLATION POLICY TERMS & CONDITIONS

• All appointments may require a deposit to secure the booking.

• Deposits are non-refundable under all circumstances.

• Deposits may be transferred once to a future appointment if cancellation terms are met.

• Failure to attend or late cancellations may result in loss of deposit.

We understand that emergencies happen and aim to be accommodating where possible.

• A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

• Cancellations made within 24–48 hours of the appointment may result in loss of deposit.

• Cancellations made within 24 hours, or failure to attend your appointment (no-shows), will result in:

  • Loss of deposit

  • Possible requirement of full payment upfront for future bookings

• Repeated late cancellations or no-shows may result in refusal of future bookings.

• Clients arriving more than 15 minutes late may have their appointment shortened or cancelled.

• If the appointment cannot proceed safely or effectively due to late arrival, it will be treated as a no-show, and the deposit will be forfeited.

Due to the nature of our services:

• No refunds are offered on:

  • Permanent makeup treatments

  • Paramedical procedures

  • Laser hair removal

  • Laser tattoo removal

  • Aesthetic treatments

  • Training courses, masterclasses, or workshops​

• Results vary between individuals due to skin type, lifestyle, medical history, and aftercare compliance.

• Dissatisfaction based on personal preference does not constitute grounds for a refund.

• All treatment packages are non-refundable and non-transferable.

• Packages must be used within the specified validity period.

• Missed sessions or delayed intervals may compromise results and are the client’s responsibility.

• Laser hair removal and laser tattoo removal packages require adherence to recommended treatment frequency for optimal results.

• Gift vouchers are non-refundable and non-exchangeable for cash.

• Gift vouchers are non-transferable and may only be used by the person named on the voucher (unless otherwise stated).

• Gift vouchers must be redeemed within the validity period stated on the voucher.

• Expired vouchers will not be honoured.

• Gift vouchers cannot be used to purchase other gift vouchers.

• Gift vouchers cannot be redeemed for training courses unless explicitly stated.

• If an appointment booked using a gift voucher is cancelled late or missed, the voucher may be deemed redeemed and forfeited.

• Any remaining balance after redemption must be used within the voucher validity period.

• Touch-ups, where applicable, are not complimentary unless explicitly stated.

• Healing, pigment retention, and final results vary and cannot be guaranteed.

• Failure to follow pre-care and aftercare instructions may affect results and void any touch-up consideration.

• Clients are responsible for providing accurate medical history.

• We reserve the right to refuse or postpone treatment if it is deemed unsafe or unsuitable.

• No refunds will be issued if a treatment is halted due to undisclosed medical conditions or contraindications.

We reserve the right to refuse treatment to anyone for reasons including, but not limited to: 

• Contraindications

• Unrealistic expectations

• Repeated no-shows or policy violations

• Abusive, disrespectful, or inappropriate behaviour

Manuela Flawless Micropigmentation Studio & Academy reserves the right to amend this policy at any time. The most current version will always be available on our website.