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PRIVACY POLICY

Effective Date: 10 January 2026

1. Introduction

Manuela Flawless Micropigmentation Studio & Academy ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Constitution of South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (www.manuela.co.za), visit our studio, or enroll in our academy courses.

2. Who We Are (The Responsible Party)

Business Name: Manuela Flawless Micropigmentation Studio & Academy 

Physical Address: Merrow Down Plaza, 71 Troupant Avenue, Magaliessig, Fourways Johannesburg 2191

Email: info@manuela.co.za

Phone: 061 2817878

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Not VAT registered 

3. Information We Collect

We collect personal information directly from you when you book an appointment, register for a course, purchase products, or contact us. This includes:

General Personal Information

  • Identity Data: Name, surname, ID number (if required for certification/finance).

  • Contact Data: Email address, mobile number, physical address.

  • Financial Data: Banking details, credit card information (processed securely via third-party payment gateways), and invoicing details.

  • Student Data: Prior qualifications, portfolio work, and enrollment details (for Academy students).

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Special Personal Information

Due to the nature of our services (Micropigmentation, Permanent Makeup, and Para-medical tattooing), we may collect health and medical information. This includes:

  • Medical history relevant to contraindications (e.g., allergies, skin conditions, blood-borne pathogens, diabetes).

  • Before-and-after photographs for client records and insurance purposes.

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By providing this information, you explicitly consent to us processing this special personal information for your safety and treatment efficacy.

4. How We Use Your Information

We use your personal information for the following legitimate business purposes:

  • Service Delivery: To perform micropigmentation treatments, consultations, and aftercare.

  • Academy Training: To register students, issue certificates, and provide course materials.

  • Communication: To send appointment reminders, course updates, and respond to inquiries.

  • Safety: To assess your medical suitability for specific treatments.

  • Marketing: To inform you of special offers or new courses (only if you have opted in).

  • Legal Compliance: To keep records as required by South African tax and health laws.

5. Disclosure of Information

We do not sell your personal information. We may share your data with trusted third parties who assist us in running our business, subject to written agreements ensuring they comply with POPIA:

  • Service Providers: Booking systems (e.g., Ovatu, Booksy), payment processors (e.g., PayFast, Yoco), and accounting software.

  • Legal Authorities: If required by law or to protect our rights and safety.

6. Security of Your Information

We have implemented reasonable technical and organisational measures to secure the integrity and confidentiality of your personal information. This includes secure storage of physical files (client consent forms) and password-protected digital databases.

7. Retention of Data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we update or correct your information.

  • Deletion: Request that we delete your information (subject to legal record-keeping requirements).

  • Objection: Object to the processing of your personal information.

  • Unsubscribe: Opt-out of marketing communications at any time.

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To exercise these rights, please contact our Information Officer at info@manuela.co.za

9. Cookies and Website Usage

Our website uses cookies to improve your user experience and analyse website traffic.

  • Functional Cookies: Essential for the website to work (e.g., online booking).

  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).

  • You can choose to disable cookies through your browser settings, though this may affect website functionality.

10. Information Officer

If you have any questions or concerns about this policy or how we handle your data, please contact our Information Officer:

Name:  Manuela Incendiario-Lüdeke Email: info@manuela.co.za Phone: 061 281 7878

11. Right to Complain

If you believe we have not handled your personal information in accordance with the law, you have the right to lodge a complaint with the Information Regulator (South Africa):

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